Unless you’ve been on the moon last week (or 50ft under waiting for the end of the world) you must have read this thoughtful meditation from NYT magazine on Twitter, Facebook, ambient intimacy and so called awareness tools. It’s a good read, especially for people who don’t use these tools.
The article tells the story of how ‘awareness tools’ have created a whole new class of parasocial relationships (ambient intimacy). Those peripheral people (weak ties) in our network that we follow online and tweet by tweet getting a glimpse into their lives. But it fails to address an increasingly common problem of handling the parasocial and the social, the weak and strong ties in one place. The one thing that is missing from this article and where I believe the evolution of social networks and awareness tools should be heading to, is to help us get back lost context(s).
[Note: if you are one of those people that thinks there is no problem whatsoever to share every bits of your life with hundreds of people, most of them you don't even know the below reflections are not for you. you should read this instead]
In our offline social relations there are natural, inherent order, priorities and hierarchy that are predicated on our common and shared perceptions of acquaintance, closeness, intimacy and friendship. These formed over time and are always context based. A study-group college friend that became a close friend as the year progresssed. People I’ve met while traveling and now IMing occasionally. Blog buddies. Ex colleagues that used to be fairly close but now have faded out. Friends of friends, gym buddies, the women who does my hair, family, bosses, neighbours, my thesis supervisor, high school mates I haven’t heard from in years….
These people used to have a clear place and role in my life. My relationships with them are defined by context. There are (or were) time and place and form for these relationships, or simply put, there was a clear context to all of my strong and weak, close and remote relationships and these contexts are now somewhat gone.
Take a look at the map of my friends on facebook clustered under 9 categories and believe me I had to work hard to reduce it to 9 categories. And if I wasn’t so lazy I’d create a more accurate visuals that will show the overlaps between these categories (some of them are not mutually exclusive, of course and people can be in more than one category).
All of these people are now my ‘friends’ on facebook. All in one flat, context-blind place - in addition to 25 people I don’t even know. At all.
During the rush-to-befriend period we all befriended practically everyone we know who is on facebook. And we’ve sent and accepted friends invite from blog buddies, industry people, aspiring planners, cousins and who not (obviously the more ‘popular’ you are, the more people you don’t know ask to be your ‘friends’)
And now something is flawed.
This problem became clear and acute to me when Thalia, my baby girl was born 6 weeks ago. For a start, I have far less time now for skimming and filtering through the people I’m really interested in what they have to say and those I don’t and the truth is that the former are significantly smaller than the latter (I’m interacting with no more than 20% of my facebook friends). Secondly, suddenly I found myself torn between my wish to share all the amazing things that I’m going through with those I feel comfortable to do so and the decision to keep things private because I just don’t want to share it with the majority of the people that are my facebook ‘friends’. Whats more, some of my very best mates still live in caves and are not on facebook/twitter.
So my facebook experience is broken. Don’t get me wrong. I like the idea of facebook a lot. But I started to dislike what have become of my facebook. It has become cluttered and meaningless. (The situation with Twitter is much better as it’s still rather niche and I’m following/followed mostly industry colleagues - context is far clearer)
Now that our online and offline lives are fully intertwined we need more and better tools to organise the online. These tools must better reflect the dynamics and contexts of our offline social lives. As much as there are natural organisation, contexts, priorities and various degrees of friendships offline, we should be able to have these online as well.
So far these tools are merely cosmetics like the top friends or circle of friends applications - these allow you some visual organisation but don’t give you control over information you share/accept.
Currently, the customisable privacy setting on facebook allow you to choose between your network, friends of friends and friends only. But that is only half the solution as it treats ALL your friends as equal. What I have in mind is a facebook tool that will allow us to regroup / organise our facebook friends and easily control the things we want to share with and accept from our different friends and acquaintances. A tool that will help people regain context of friendship on facebook without the need to resort to two different profiles (public and private).
What do you think? is it just me or are other people feel that there is a need to better reflect the different levels and qualities we have to our offline social relations?


Comments 5
I think what is really broken here is the semantics of friendship, as it were, as well as the nomenclature and control. (Wow, did that sentence ever sound wanky).
Facebook never really defines what a “friend” means all that clearly (I think Plaxo or LinkedIn makes a point of this in it’s connect-to-friend interface moment). There’s no “acquaintances” category, or “strangers I’m interested in being in contact with” or “people I don’t mind nosing in on me” category.
I suspect, though, it also reflects the confusion in real life too. A confusion that’s naturally more confused thanks to the interweb. I have become quite good ‘friends’ with a few people I have either never met in real life or have met briefly once and then carried on a correspondence with via e-mail or blogging. Of course that online part of the relationship will then affect how I am with them the next time I physically see them.
My point is that I wouldn’t know what to call some of these people even if the tools were there to categorise them. I’m guessing that’s why the tools aren’t there, because nobody can figure out what they should be doing.
I feel like we’re living an extended version of the When Harry Met Sally scenes about men and women being just friends.
So perhaps the first task is to develop those semantics and nomenclature. But then they’ll probably go awry cross-culturally too.
Posted 16 Sep 2008 at 8:22 am ¶you should swap some notes with noah:
http://www.noahbrier.com/archives/2007/08/twitter_and_opaqueness.php
Posted 16 Sep 2008 at 11:25 am ¶Cheers for the link Andy W
Andy P:
Cheers for your thoughtful comment. you always add great deapth and value to the conversation…
I think that social networks needs to adapt their semantics to allow the complexity and multifacetedness of our offline relationships to carry on online.
The online and offline interweave almost perfectly today - for example, I feel much more ‘intimate’ with some blog buddies whom I’ve never met with in person than some old mates from uni. As you said this only adds to the confusion but at the end of the day it’s less about semantics and more about what level of intimacy (what you want to share or be share with) you want to have and with who.
Posted 16 Sep 2008 at 2:03 pm ¶You can customise your privacy on Facebook more than you’ve said - if you set up friends lists, e.g. ‘trusted friends’, ‘people i don’t know’ and ‘inbetween’, you can then choose which of those groups can see each part of your profile. So you can’t customise the privacy of an individual status update but you can customise the privacy of all your status updates. You get the option to do this if you pick the ‘customize…’ option on your screenshot (and if you’ve already set up friend lists!)
I do think you raise a very interesting point though. I am constantly self-censoring myself because of the variety of people I’m friends with - no current colleagues, but ex-colleagues, people I barely know anymore, and even my in-laws!
Posted 17 Sep 2008 at 8:28 am ¶I feel much the same way - the Facebook friend list tools are there but they do need improving - they are a bit secretarial at the moment (putting my friends into different folders takes time and is a hassle) - it might even be good if Facebook second guessed this for you a bit more
Posted 26 Sep 2008 at 10:52 am ¶Post a Comment