What brands can learn from Lady GaGa
by asi

Yes, I know, I’m falling to the banal plannery / marketing gurus trap of writing best practices through some reverse-engineering of a success story. Easy to spot and articulate when the success has been achieved, damn hard to really make it practical for future briefs. In essence it’s this simple truth:
Be yourself and be great, or be like everyone else and be forgotten.
Now if you want the longer version, go on and read….
So many brands today operate in a crowded territory / category with very little differentiation. Think mobile operators – does anyone really give a toss whether they are on Orange, O2 or T-mobile? Or, can anyone tell the difference between an LG, Motorola, Samsung or Sony Ericsson? There’s loads more examples around consumer electronics, automobile, FMCG, fashion, cosmetics, beauty. It’s quite sad.
So what brands can learn from Lady Gaga?
Lady Gaga is an artist of substance, with tons of character and with a meaningful point to make – something so many brands lack today. Like a modern Warhol (isn’t the House of Gaga the modern The Factory?) or Jeff Koons she operates within pop culture and her work is an ongoing imaginative and provocative commentary on the culture she operates within.
“Pop culture is art. It doesn’t make you cool to hate pop culture, so I embraced it and you hear it all over The Fame. But, it’s a sharable fame. I want to invite you all to the party. I want people to feel a part of this lifestyle.”
Pop music is as crowded and samey as any other consumer category and Gaga managed to rise well above the manufactured blandness. She hasn’t been plucked from a model casting call, she didn’t win a reality TV singing contest. She is the real deal. She got her hands dirty, put herself out there and pushed her way up through the sheer force or creativity.
“I did this the way you are supposed to. I played every club in New York City and I bombed in every club and then killed it in every club and I found myself as an artist. I learned how to survive as an artist, get real, and how to fail and then figure out who I was as singer and performer. I worked hard and, now, I’m just trying to change the world one sequin at a time.”
She is all about breaking the boundaries and being interesting. It’s all about shaking, shaping, redefining her category. Mind you she isn’t super original but that doesn’t matter. She, more than anyone else understands that it’s not just about the music. It’s about the performance, the attitude, the look, the money; it’s everything. Gaga is the first pop singer that perceived herself and act as a brand – tons more than Madonna or Kylie IMHO.
“My goal as an artist is to funnel a pop record to a world in a very interesting way. I wanted to write the female version of Motley Crue’s ‘Girls Girls Girls,’ but with my own twist. I wanted to write a pop song that rockers would like.”
Lady Gaga is the master of mythology and for that I admire her the most. She is a real genius both at storytelling as well as igniting loads of stories around her music, art, customs, etc. Faris talked about brands as Modern Myths and Gaga is a rare example of a real one.
Finally, while she is one of the most exhibitionist, extravagant, visual and provocative artist today she is very, very humble and modest. Everything is communicated through her art and when she takes home 3 Brits awards she is as down to earth as one can be.
Oh yeah, and she totally digs digital.
plus she used to be a right old caner. and there’s always something interesting in those who had/have a darker/edgier side which they’re honest about. And the honesty bit, now there’s a learning.
Nice post.
I get that Lady Gaga is different. And she clearly packages herself more beyond the music. But I’d still like to understand what resonated about her brand more than anyone else. There are plenty of unique acts out coming out of the lower east side, but only a few (albeit, random reasons) trickle to the top.
You wrote a lot about what she emodies, but I see it as more with her fans. She’s one of the few artists that somehow builds emotional/self-expressive brand equity–it’s not just about the music, but everything that embodies being a Lady Gaga fan.
By the way, I have a friend that ran a bunch of social media analytics on Lady Gaga; could be worth checking out:
http://mashable.com/2010/01/31/lady-gaga-social-fame/
@dan – true true true. part of her being real and honest.
@Matt
very good point, i don’t think it’s ‘more’ of her fans but definitely a point to look at. is there someting common among lady gaga fans that she helped creating? i don’t know, and i’m not sure. she isn’t that controversial to generate a unique sense of tribe among her fans which brings me back to focus on her behavior as a brand. As we both said he’s one of the few artists that somehow builds emotional/self-expressive brand equity–it’s not just about the music, but everything that embodies being a Lady Gaga.
thanks for stopping by…
[...] Never thought Lady Gaga would make it onto this blog, but well, the day has come. Gaga must be the most original and provocative pop artist that’s ever been out there. She’s climbed on top of the pop industry with plenty of creativity, rich videos and a sense of style that can’t be seen anywhere else. More on the respect that Gaga deserves on Asi’s blog. [...]
[...] about branding? According to Asi Sharabi, brands can learn from Lady Gaga. Erik Olsen, as well, agrees that businesses should learn from Lady Gaga’s branding. If [...]
[...] What Brands Can Learn From Lady GaGa And yes, they really can learn something. [...]
I have a background in neuropsychology. And I’m a Lady Gaga fan – I read what her fans (particularly the younger ones) say about their relationship to Gaga – and she represents nothing less than a Secure Base to them. See John Bowlby’s book by that name – “Secure Base” means “primary bond, a place to belong, where to run when under stress, source of comfort and soothing.” In many ways, God (in the Christian view) is a secure base. Notice how Lady Gaga twittered a week after her birthday (03-28) that she was “Momma Monster.” That’s because all her fan’s ‘birthday cards’ ON THEIR OWN called her “Momma Monster.” To which she agreed when she tweeted that back to them.
LGG’s fans have found a secure base in Lady Gaga. And because she is not dating anyone, she is emotionally available for the other 1/2 of the relationship. In fact, she says that her “stadium shows are like ‘date nights’ with her fans.” Which means, we are her secure base too – that takes the meaning of superfan to a whole new level. If you don’t believe me, read what she wrote to her fans on her birthday:
http://gagadaily.com/2010/03/lady-gaga-in-the-gagadaily-chat-box/
This was in response to their B-day messages that was posted here:
http://gagadaily.com/2010/03/submit-a-birthday-message-for-gaga/
(apparently the blogmaster decided to close the page after 3,600+ B-day messages came in.)
Reading how her fans feel related to Lady Gaga is fascinating. She is their Secure Base. Which is the most primary of bonds – where people go under ‘life threat.’ This is often equated to people’s tendency to ‘run to God’ after 9-11.
Her voice is very soothing – report many in the various comment streams I have read. Her singing helps ‘calm’ her fans, much like a mother singing lullabye’s. Its in the tone, not the Rock beats, that this comes across. I think that’s how she can win over even most people, with her rich, melodious voice – and by neuropsychological standards, that’s the ‘golden road to the right brain’ (where the primary attachment to mom is formed).
So, Lady Gaga has become a primary secure base for millions of people all over the world – she’s in front of them (if they have internet access) every day in a multitude of ways. Yes, she has assumed quite a responsibility to be the secure base for so many people. Only with God’s strength could she keep this up for any length of time. May the Lady herself let His divine energy flow through her indefinitely, less we who have become dependent on her face a great loss. If she ever ‘leaves pop culture’ there will be mourning the world over, which can only be understood by those who have found a place to belong with LGG and her fans.
Okay, just my observations. She really is communicating way beyond normal ‘entertainment’ and has reached the realm of transcendent, global community (much like a huge church movement in love with their Secure Base.)
One more thing I must differentiate here: Michael Jackson was ‘above’ his followers who ‘gave their power away’ in worship of their ‘King.’ Lady Gaga takes the ground alongside us. She isn’t ‘above’ her followers, nor does she want the story to be about her. The fanatical screams of MJ’s fans was the adoration of the powerless to the (perceived) powerful, larger-than-life Michael. Whereas Lady Gaga’s fans don’t scream when they meet her (for the most part) – its not about ‘giving your power away’ to the identified ‘leader’ with LGG. Its about meeting the one who inspires you to become all you were meant to be, who embodies freedom to be yourself and ushers in a community to belong to. A lot like the woman who touched Jesus’ robe and was instantly cleansed of her issue of blood. Lady Gaga’s fans are healed by her, not permanently disempowered as they hold her up on a pedastal. Big difference. As her manifesto says, “I (LGG) am somewhat of a devoted jester – you are the Kings and Queens.’ In LGG’s mind, we are the stars and she is devoted fan.
I could go on, but I probably wrote too much for this comment box already
-GeeMoney
What brands can learn from Lady Gaga – the 21st Century marketing mix personified
28/4 2010
Lady Gaga is the 21st Century marketing mix personified. She is living proof of the importance of the four Es; emotions, experiences, engagement and exclusivity – the new marketing mix to turn customers into fans of brands in today’s harsh marketplace. Earlier this year, Polaroid announced a strategic partnership with our fastest rising star, Lady Gaga, who now serves as Polaroid’s creative director. A brilliant strategic marketing move for Polaroid. With close to ten million Facebook fans and Twitter followers together, the lady of glam has proved she can move products. But, what is it about Lady Gaga that has made her this successful, and is there anything for brands to learn from this?
HB_Lady Gaga 4es
To begin with, all of you who have studied marketing are familiar with McCarthy’s marketing mix from the 1960s, the four Ps; how the right mix of product, price, placement and promotion help to position a brand on the market. About fifty years later many companies still use this model. However, the marketplace has drastically changed since the 60s. A company’s most important competitive weapon today is not its products, but its brand. For Lady Gaga this has been natural from the very beginning, and this is why she has such a rocketing career. Lady Gaga is not a product. She never has been. Lady Gaga is a brand, and she is a brand of substance.lady
I wonder why the artist name ” GAGA “? …
:) but I like the idea that she doesn’t seem to take herself too serious in the utterly superficial world of show business ….. but then so many of her detractors do seem to take everything she does on the stage far to serious …. now that would be rather beautiful! …… the joke is on them
… but then again that is my vivid imagination on the stage …